Peer Pals – Mobile Application Terms of Use ("Terms")

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR APP AND SERVICES

BY CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU. IF YOU DO NOT AGREE TO THESE TERMS, CLICK ON THE "REJECT" BUTTON BELOW.

1. What's in these terms and when do they apply?

These are Peer Pals Limited's Terms. They tell you:

(a) the rules for using our mobile application, Peer Pals ("our App");

(b) how you can access and use our App and the Services we describe in paragraph 4 below; and

Please do read them, and check regularly for updates as the latest version always applies; we’ll usually only make updates when we release a new functionality or have to comply with a new legal requirement. We reserve the right to update or change these Terms at any time and for any reason. By continuing to use the App and Services, you agree to accept any such revisions to the Terms.

Read these Terms before using our App. Whenever you access and use the App you agree to these Terms.

If you don’t follow all of these Terms then we can suspend or terminate your use of the App without providing you with notice.

2. Who we are and how to contact us

Our App is operated by Peer Pals Limited ("we", "us"). We are registered in England and Wales under company number 15824747 and our registered office is at 4 Eldon Avenue, Croydon, England, CR0 8SD.

If you think our App or the Services are faulty or misdescribed or wish to contact us for any other reason please email us at thekidneycommunity@peerpals.com.

If we have to contact you we will do so by email using the contact details you have provided to us.

3. about the app

The App is a mobile application that offers you access to a community of kidney patients, with whom you can share your experiences with by communicating in our chat forum and/or directly via our messaging service.

Your use of the App is free of charge. You will not have to pay any fees to us use our App; but we reserve the right to charge fees in future. If we exercise this right, you will be given a right to choose whether to continue to use the App at the stated fee, or to terminate your use of the App without any penalties. We will give you advance notice of any decision to impose fees.

4. eligibility

Before you can use the App, you will need to register for an account ("Account"). In order to create an Account you must:

(a) be an individual (i.e., not any body corporate, partnership or other business entity) at least 18 years old;

(b) be legally qualified to enter a binding contract with us;

(d) not have committed, been convicted of, or pled no contest to a felony or indictable offense (or crime of similar severity), a sex crime, or any crime involving violence or a threat of violence, unless you have received clemency for a non-violent crime and we have determined that you are not likely to pose a threat to other users of our App and the Services;

(e) not have more than one Account on our App; and

(f) have not previously been removed from our App by us, unless you have our express written permission to create a new Account.

By creating an Account you warrant that you meet the eligibility criteria set out in this paragraph 4. If at any time you cease to meet these requirements, all authorisation to access our App and the

Services or systems is automatically revoked, and you must immediately delete your Account, and we retain the right to remove your access to our App and the Services without warning.

Unfortunately, we cannot allow you to use another person’s Account or to share your Account with any other person without permission.

5. What these terms do

These are the Terms governing the use of our App and the agreement that operates between you and us. These Terms set out the rights and obligations of all users regarding the use of the App and Services.

Your access to and use of our App and Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users and others who access or use our App and Services.

Under these Terms we license you to use (in accordance with these Terms and any policies referenced in these Terms, and for the limited purposes set out in the Terms and subject to any limitations in these Terms):

(a) Our App, the data supplied with the software, and any updates or supplements to it;

(b) Our Content (as defined in paragraph 8); and

("Service").

These Terms refer to the following additional terms, which also apply to your use of our App, and form an integral part of these Terms:

(a) https://harding-scott.lpages.co/pp-tand-c ("Our Policies").

In return for your agreeing to comply with these Terms you may:

(a) download or stream a copy of our App onto the device on which you accept these Terms, and view, use and display our App and the Services on such device for your personal purposes only (for the avoidance of doubt, you may not modify or adapt our App in any way);

(b) use Our Content (as defined in paragraph 8(c)) to support your permitted use of our App; and

(c) receive and use any free supplementary software code or update of our App incorporating "patches" and corrections of errors as we may provide to you, in accordance with these Terms and any relevant policies.

You may not access, tamper with, or use non-public areas of the App or our systems. Certain portions of the App may not be accessible if you have not registered for an Account.

We are giving you personally the right to use our App and the Service and so you may not otherwise transfer our App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which our App is installed, you must remove our App from it.

6. what happens if we make changes to these terms

We may amend these Terms from time to time to reflect changes in law, best practice, or how our App, or the Services operate.

We will give you reasonable notice and detail of any change where reasonably possible to do so. If you do not accept the changes you will not be permitted to continue to use our App and the Services and you must immediately stop using our App.

7. We may update Our App and make changes to the Services

From time to time we may automatically update our App and change the Services to improve performance, enhance functionality, to reflect changes to the operating system, our products, our users' needs and our business priorities or address security issues. Alternatively we may ask you to update our App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using our App and the Services.

8. content

There are three types of content that you will be able to access on the App:

(a) content that you upload and provide (“Your Content”);

(b) content that members provide (“Member Content”); and

In these Terms, "Content" includes, without limitation, all text, images, video, audio, or other material on our App, including information on users' profiles and in direct messages between users.

There is certain Content we can't allow on the App

We want users to be able to enjoy the App and the Services, but we cannot permit Content which:

(a) is illegal or encourages, promotes or incites any illegal activity;

(b) is harmful to minors;

(c) encourages or facilitates any activity that may result in harm to the user or another person, including, but not limited to, promotion of self-harm, eating disorders, dangerous challenges, violent extremism;

(d) could reasonably be deemed to be offensive or to harass, abuse or cause psychological distress to another person;

(e) is defamatory or libelous, untrue or constitutes misinformation (including medical misinformation);

(f) itself, or the posting of which, infringes any third party’s rights (including, without limitation, intellectual property rights and privacy rights);

(g) was not written by you, but is represented as your own content (for the avoidance of doubt, this does not prohibit the sharing of news articles that are publicly available and permitted for public consumption on our App);

(h) shows another person which was created or distributed without that person’s consent;

(i) contains language or imagery which could be deemed offensive or is likely to harass, upset, embarrass, alarm or annoy any other person;

(j) is obscene, pornographic, violent or otherwise may offend human dignity;

(k) is abusive, insulting or threatening, discriminatory or which promotes or encourages racism, sexism, hatred or bigotry;

(l) relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium line telephone numbers);

(m) involves the transmission of “junk” mail or “spam”;

(n) impersonates or intends to deceive or manipulate a person (including, without limitation, scams and inauthentic behavior);

(o) contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from Bumble or otherwise;

(p) is inconsistent with the intended use of the App;

(q) may harm our reputation, meaning the uploading or sharing of Content on the App that is defamatory to us or advocates misuse of the Services or any service provided by us;

(r) in any other way violates our Policies.

The uploading or sharing of Content that violates these Terms ("Prohibited Content") may result in the immediate suspension or termination of your Account.

9. your content

Whenever you make use of a feature that allows you to create content directly on our App, upload or share content to our App, or to make contact with other users of our App, you must comply with the standards set out in our Policies and these Terms.

You are responsible for Your Content. Don't share anything that you wouldn't want others to see, that would violate these Terms, or that may expose you or us to legal liability.

You are solely responsible and liable for Your Content, and, therefore, you agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content.

You represent and warrant to us that the information you provide to us or any other user is accurate, including any information submitted through third-party sources (if applicable), and that you will update your Account information as necessary to ensure its accuracy.

The content included on your individual profile should be relevant to the intended use of our App and Services. You may not upload any Prohibited Content, and Your Content must further comply with our Policies. You may not display any personal contact, banking information, or peer-to-peer payment information, whether in relation to you or any other person (for example, names, home addresses or postcodes, telephone numbers, email addresses, URLs, credit/debit card, peer-to-peer payment user name, or other banking details). If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.

Your individual profile will be visible to other people, so be sure that you are comfortable sharing Your Content before you post. You acknowledge and agree that Your Content may be viewed by other users, and, notwithstanding these Terms, other users may share Your Content with third parties. By uploading Your Content, you represent and warrant to us that you have all necessary rights and licenses to do so and automatically grant us a license to use Your Content as provided below.

We may provide tools and features to enhance individual expression through Your Content and Member Content, and we’re constantly developing new technologies to improve our Services. Certain tools or features may allow you to generate or enhance content based on Your Content. This is still Your Content, and you are responsible for it and its accuracy, as well as your use of it on our Services and any and all decisions made, actions taken, and failures to take action based on Your Content.

You understand and agree that we may monitor or review Your Content, and we have the right to remove, delete, edit, limit, or block or prevent access to any of Your Content at any time at our sole discretion (and in accordance with applicable laws). Furthermore, you understand and agree that we have no obligation to display or review Your Content.

We also have the right to disclose your identity to anyone who is claiming that any Content posted or uploaded by you to our App violates their intellectual property rights or their right to privacy.

If you wish to contact us in relation to Content you have uploaded to our App and that we have taken down, please contact us in accordance with paragraph 2.

By uploading Content to our App, you provide us with a worldwide, non-exclusive, royalty-free (e.g., free to use), transferable licence to use Your Content in any way (including, without limitation, editing, copying, modifying, adapting, translating, reformatting, creating derivative works from, incorporating into other works, advertising, distributing and otherwise making available to the general public such Content, whether in whole or in part and in any format or medium currently known or developed in the future).

10. member content

Other users of the App will also share content via the App. Member Content belongs to the user who posted the Content and is stored on our servers and displayed via the App at the direction of the user providing the Member Content.

You do not have any rights in relation to Member Content, and, unless expressly authorised by us, you may only use Member Content to the extent that your use is consistent with our App and our Services' purpose of allowing users to communicate with one another. You may not copy Member Content or use Member Content for commercial purposes, to spam, to harass, or to make unlawful threats and you may not publish or disseminate any Member Content (including User Content disclosed to you by a user through a direct messaging feature) without that user's consent. We reserve the right to terminate your Account if you misuse Member Content.

You should always carefully review and independently verify Member Content for accuracy. Other users may use tools to generate or enhance content based on the Member Content they provide. Member Content may include biased, incorrect, harmful, offensive, or misleading information. Other users are responsible for their Member Content, as well as any and all decisions made, actions taken, and failures to take action based on their use of Member Content.

You can report any abuse or complain about Member Content by contacting us outlining the abuse and/or complaint, or alternatively you can report the post itself by clicking “report” on the post itself – please see paragraphs 15, 16 and 17 for more detail on the type of Member Content you should report and how you can make such reports. If you report by clicking on “report”, the post will disappear from the forum and will be assessed by our team for its appropriateness. We reserve the right to investigate any possible violations of these Terms, and we may, in our sole discretion (and subject to requirements under applicable laws), immediately terminate any user’s right to use of our App without prior notice, as set elsewhere, and/or remove any improper, infringing or otherwise unauthorised Member Content submitted to our App. If we exercise our right to remove your content or your access to our App, we will explain any options you have to request an appeal of our decision, except where we are prohibited from doing so for technical or legal reasons.

11. our content

Any other text, content, graphics, user interfaces, trademarks, logos, sounds, artwork, images, and other intellectual property appearing on our App is owned, controlled or licensed by us and protected by copyright, trademark and other intellectual property law rights. All rights, title, and interest in and to Our Content remains with us at all times.

We grant you a non-exclusive, limited, personal, non-transferable, revocable, license to access and use Our Content, without the right to sublicense, under the following conditions:

(a) you shall not use, sell, modify, or distribute Our Content except as permitted by the functionality of the App;

(b) you shall not use our name in metatags, keywords and/or hidden text;

(c) you shall not create derivative works from Our Content or scrape, disable, decompile, analyse or in any way commercially exploit Our Content, in whole or in part, in any way; and

(d) you shall use Our Content for lawful purposes only.

We reserve all other rights.

12. your responsibilities

You agree to:

(a) Comply with these Terms, and check this page from time to time to ensure you are aware of any changes;

(b) Comply with all applicable laws, including without limitation, privacy laws, intellectual property laws, anti-spam laws, and regulatory requirements;

(d) Review and comply with the policies set out in paragraph 5, as updated from time to time; and

(e) Take reasonable measures to protect the security of your login information.

You agree that you will not:

(a) Misrepresent your identity or affiliations with a person or entity;

(b) Use the App and Services in a way that damages the App or Services or prevents their use by other users;

(c) Use our Services in a way to interfere with, disrupt or negatively affect the platform, the servers, or our Services' networks;

(d) Use our Services for any harmful, illegal, or nefarious purpose;

(e) Harass, bully, stalk, intimidate, assault, defame, harm or otherwise abuse or cause psychological harm;

(f) Post or share Prohibited Content;

(g) Solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person's personal information or Member Content without his or her permission;

(h) Solicit money or other items of value from another user, whether as a gift, loan, or form of compensation;

(i) Use another user's Account;

(j) Use our App or Services in relation to fraud, a pyramid scheme, or other similar practice;

(k) Use our App or Services in relation to any political campaign financing or for the purpose of influencing any election, other than sharing your own personal political opinions;

(l) Violate the terms of the license granted to you by us (see paragraph 5);

(m) Disclose private or proprietary information that you do not have the right to disclose;

(n) Copy, modify, transmit, distribute, or create any derivative works from, any Member Content or Our Content, or any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through our Services without our prior written consent;

(o) Express or imply that any statements you make are endorsed by us;

(p) Use any robot, crawler, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of our Services or its contents;

(q) Upload viruses or other malicious code or otherwise compromise the security of our Services;

(r) Forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted to or through our Services;

(s) "Frame" or "mirror" any part of our Services without our prior written authorisation;

(t) Use meta tags or code or other devices containing any reference to us or the platform (or any of our trademarks, trade names, service marks, logos or slogans) to direct any person to any other website for any purpose;

(u) Modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of our App or our Services, or cause others to do so;

(v) Use or develop any third-party applications that interact with our Services or Member Content or information without our written consent, including but not limited to artificial intelligence or machine learning systems;

(w) Encourage, promote, or agree to engage in any activity that violates these Terms;

(x) Create a new Account after we suspend or terminate your Account, unless you receive our express permission;

(y) Submit a report about a member’s behaviour or Content that is false, misleading, or otherwise manifestly unfounded, or abuse any of our reporting systems made available.

The license granted to you under these Terms and any authorisation to access the Services is automatically revoked in the event that you do any of the above.

13. your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://harding-scott.lpages.co/pp-tand-c

14. How we protect you from illegal content

We minimise the length of time for which content relating to terrorism, child sexual exploitation and other content that amounts to an offence is present on the site by implementing and maintaining the reporting mechanisms described in paragraphs 16 and 17. Further, and as described in paragraph 0, we will swiftly take down any reported content when we find out about it, and we will then assess its appropriateness.

For the avoidance of doubt, "other content that amounts to an offence" applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.

15. What content and behaviours you should report

You can report or complain about the following content and behaviours:

(a) Content you consider to be illegal.

(b) When you think we are not dealing with illegal Content or activity as we should.

(c) Where you think Our Content reporting systems and processes do not easily let users report Content they believe to be illegal.

(d) When you think we have insufficiently considered the importance of protecting users' rights to freedom of expression or privacy.

(e) Where Your Content has been taken down on the basis that it is illegal.

(f) Where we have given you a warning, suspended, banned or restricted you in any way as a result of Your Content which we consider to be illegal Content.

(g) Technology we use results in Your Content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our Terms.

16. How to complain or report content

We are committed to maintaining a positive and respectful community, and we do not tolerate any inappropriate Content or misconduct. We encourage you to report any inappropriate Member Content or misconduct by other users. You can report any abuse or complain about Member Content or report a user directly from a profile or in chat by clicking the ‘Report’ button on the App interface. You can also use this same reporting mechanism to report any breach by a user of the Policies.

17. How we will deal with your complaint or reported content

[Here is what happens when you report something to us:

(a) Reported Member Content will automatically be removed from the App interface and moved to a holding pen.

(b) Our team of human moderators will review and look into the reported Member Content and determine whether it is illegal Content or otherwise Content contrary to these Terms or our Policies. If we decide that the reported Member Content is permissible, then we will release the Member Content from our holding pen so it will continue to appear on the App. If we decide the Member Content is illegal Content or otherwise Content contrary to these Terms or our Policies, the Member Content will be removed from the App permanently, and we may decide to suspend or terminate the rights of the user who posted the Member Content to the App.

(d) If we ever need more information to sort things out, we’ll reach out to you by email.

(e) We usually can’t share the status of reports for privacy reasons. But if you're ever concerned, you can get in touch with us and we'll try to help.

18. your right to claim against us if we restrict access to your content

In the following circumstance you may bring a claim against us for breach of these Terms, if we:

(a) restrict access to any of Your Content in a way that breaches these Terms; or

(b) suspend or ban you from using our App or Services in a way that breaches these Terms.]

19. No identity verification checks

You understand that we do not conduct criminal background or identity verification checks on users or otherwise inquire into the background of our users. We make no representations or warranties as to the conduct, identity, health, physical condition, intentions, legitimacy, or veracity of users.

You are solely responsible for your interactions with other users. We cannot and do not guarantee your safety and are not a substitute for following sensible safety precautions. Always use your best judgment and take appropriate safety precautions when communicating with or meeting new people. Communications received through the Services, may result from users engaging with the Services for improper purposes, including fraud, abuse, harassment, or other such improper behaviour.

We are not responsible for the conduct of any user on or off the App. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person.

20. disclaimers

To the extent permitted by applicable laws, the App, site, Our Content, and Member Content are all provided to you “as is” and “as available” without warranty of any kind, either express or implied, including but not limited to, fitness for a particular purpose, title, or non-infringement. Should applicable law not permit the foregoing exclusion of express or implied warranties, then we grant the minimum express or implied warranty required by applicable law. No advice or information, whether oral or written, shall create any warranty, representation or guarantee not expressly stated in this section.

Additionally, to the extent permitted by applicable law, we do not make any warranties that the App or site will be uninterrupted, secure or error free or that your use of the App or site will meet your expectations, or that the App, site, Our Content, any Member Content, or any portion thereof, is correct, accurate, or reliable. Your use of the App or site is at your own risk. You are solely responsible for your interactions with other users. We are not responsible for the conduct of any user.

Neither Our Content or Member Content should be considered medical or healthcare-related advice or an endorsement, representation or warranty that any treatment or course of action is safe, appropriate, or effective for you.

Our App or any Service may contain links to other independent websites or platforms that are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Member Content has not been verified or approved by us. The views expressed by other users on our App do not represent our views or values.

21. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us (subject to any limitation and exclusions set out below). If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

Limitation of liability. Notwithstanding any damages that you might incur, and other than in respect to liability that cannot be limited by applicable law, our entire liability under these Terms and your exclusive remedy for all of the foregoing shall be limited to GBP100.

Exclusion of liability. Other than where liability cannot be excluded by applicable laws, we are not liable for be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Services, or otherwise in connection with the App).

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

Unforeseeable events. We will also not be responsible for or in breach of these Terms due to any event or occurrence beyond our reasonable control, including without limitation, any IT outage, acts of God, an epidemic or pandemic, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, or other disaster.

Please back-up content and data used with our App. We recommend that you back up any content and data used in connection with our App, to protect yourself in case of problems with our App or the Service.

Check that our App and the Services are suitable for you. Our App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of our App and the Services (as described on the app store site and elsewhere by us) meet your requirements.

22. termination

These Terms commence on the date you accept them and continue until terminated in accordance with these Terms.

You can delete your Account at any time by logging into the App, going to the “Settings” tab, and following the instructions to terminate your account.

Please note that if you delete your Account we may end your rights to use our App and Services at any time if you have broken these Terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use our App and Services:

(a) You must stop all activities authorised by these terms and conditions, including your use of our App and any Services.

(b) You must delete or remove our App from all devices in your possession and immediately destroy all copies of our App.

23. Final stuff

We can transfer our responsibility to provide you with access to the App: We may transfer our rights and duties under these Terms to any party at any time without notice to you and/or your approval. What this means is that we can transfer our responsibility and the benefits we receive under these Terms to another party who will step into our shoes under these Terms and will be responsible to provide you with access to the App and Services.

You cannot transfer your rights and obligations: You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

No rights for third parties: These terms and conditions do not rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

If a court finds part of these Terms illegal, the rest will continue in force: Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Our right to uphold these terms: Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing law: English law governs these terms, and only English courts can make judgments about them.

Peer Pals Privacy Notice

1. The personal information we use

2. How we use your personal information and the basis on which we use it

3. How we share your personal information

4. Your rights over your personal information

5. How we protect and store your information

6. International Data Transfer

7. Contact Us

8. Changes to the Policy

About this privacy notice

This privacy notice explains how Peer Pals ('we', 'us') collects and processes personal information, how we use and protect this information, and your rights in relation to this information.

1. Personal information we use

We will process the following personal data, which may include:

· Your personal details including your full name and date of birth.

· Your contact details, for example your phone number, email address, residential address (including country/region).

· Information required for account administration, such as passwords, security questions, language preferences).

· IP Addresses and other device identifiers

· Health Data

2. How we use your personal information and the basis on which we use it

We use your personal information for the following purposes:

a) Provide Services: To provide you with our Services under any contract we have with you.

b) Fulfil your access rights: To provide you with any information you might be requesting from us.

c) Complying with legal obligations: To comply with legal or regulatory requirements, where this is explicitly required by law e.g. fraud prevention or other regulatory requirements.

d) Service operations: provide customer assistance, technical support, to communicate with you and deal with your enquiries and requests.

e) Identification and verification: enable us to verify your identity when you access and use our Service, or otherwise engage with us, and to help ensure the security of your Personal Information.

f) Communications: Communications with you may include providing information about changes to our terms and conditions, updates regarding our services, or responses to questions you raise.

g) Security: maintain the security of your account.

h) OTHER

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

· With your consent. We may obtain your consent to collect and use certain types of personal information when we are required to do so by law, such as to process data about you concerning health.

If consent is the legal basis on which we process your personal information, you can withdraw your consent at any time by contacting us using the information provided in the 'Contact Us' section below.

· To fulfil our contractual obligations to you, for example to provide you with our Services.

· To pursue our legitimate interests, for example to provide you with any information you might be requesting from us; to make product and service improvements; to develop identity management; strengthen network and information security.

When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

· To comply with our legal obligations, for example to cooperate with regulators and law enforcement bodies where required by law; obtaining proof of your identity to enable us to meet our anti-money laundering obligations.

3. How we share your personal information

We may share your personal information with the parties listed below under the following circumstances:

· Law enforcement. We may share your information with law enforcement agencies, courts, regulators, government authorities or other third parties. We may share your personal information with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

· Service and business partners. We may share your information with service and business partners that perform business operations for us. For example, for IT hosting and maintenance or for external advice provided by law firms or accountants.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Please contact us for further information on the third parties that we may share your personal data with.

4. Your rights over your personal information

Depending on where you are located, and subject to data protection laws, you have certain rights with respect to your personal information, including:

· The right to request a copy of the personal information which we hold about you;

· The right to request that we correct any personal information if it is found to be inaccurate or out of date;

· The right to request your personal information is erased where it is no longer necessary to retain such data;

· The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

· The right to request that we provide you with your personal information and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you;

· The right, where there is a dispute in relation to the accuracy or processing of your personal information, to request a restriction is placed on further processing;

· The right to object to our processing of personal information, where applicable i.e. where processing is based on our legitimate interests;

· The right to lodge a complaint with your local data protection authority.

If you wish to exercise any personal information rights (as set out above) in connection with an individual account, you will need to contact us using the details given in its privacy policy.

5. How we protect and store your information

We may implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

We will keep your personal information for as long as we have a relationship with you, and for a period of 7 years thereafter. Once our relationship with you has come to an end we will only retain your personal information after this time if we are required to do so to comply with the law, or if there are outstanding claims or complaints that will reasonably require your personal information to be retained. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data

7. Contact Us

Peer Pals is the controller responsible for the personal information we collect and process.

If you have questions or concerns regarding the way in which your personal information has been used, please contact thekidneycommunity@gmail.com.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the United Kingdom using their website https://ico.org.uk/ .

10. Changes to the Policy

You may request a copy of this privacy notice from us using the contact details set out above. We may modify or update this privacy notice from time to time.

If we change this privacy notice, we will notify you of the changes. Where changes to this privacy notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).

Last updated: 18 November 2024

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